The holder must have a way for a player to complain, and must tell the player what that way is before the stake is taken. Complaints that are not resolved are summarised for Compliance & enforcement.
The Authority has not appointed a panel of alternative dispute resolution providers on this page. A holder that uses an external resolver names that resolver in the customer terms and remains responsible for the licence conditions, including self-exclusion and the treatment of customer funds.
A complaint to the Authority should include the licence number from the certificate page. See the player complaint process.